Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Chrome on my Mac is not loading the Confluence home page fully

Kathy Hart
Contributor
January 19, 2024

I'm using a MacBook Pro, Chrome, and Confluence Cloud. This issue cropped up shortly after I upgraded to the latest Chrome version. Some Confluence sites are not loading correctly for me, while other still load fine. Those that do not load always seem to stop at the same spot. 

Discover what's happening is where they stop loading. The blue bar at the top only progresses about 3/4 of the way, and nothing else happens. Some items on the page can be clicked and work, others cannot. (page loading order I assume) See screenshot.

Using an incognito window does not solve the problem, the pages still won't load.

I do not have the same problem in Safari. Everything loads correctly there, although sometimes I have to reload the page to get them to load past this same point. 

I've cleared cache, cleared browse history, cleared everything. I uninstalled Chrome and reinstalled. I have turned off all extensions, rebooted my computer. I have not tried reverting Chrome to an older version, and I have not tried reverting my mac to the previous version. 

Does anyone have any idea what could be causing this? 

 

confluence screenshot.png

1 answer

0 votes
Jack Brickey
Community Champion
January 19, 2024

I recommend reporting to Atlassian support if the issue persists when in Cognito mode.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events