Charged after Premium trial – can’t switch back to Free and need refund ASAP

[Chen Ma]

Hey everyone,

I’m having a really frustrating issue with my Confluence billing. My Premium trial ended a while ago, but it did not switch back to the Free plan like it should. I tried multiple times to downgrade from the admin billing page, but every time I did that, I got an email saying a new Premium trial started again instead of actually changing to Free.

I thought maybe it was because I didn’t have a payment method added, so I added one — and then it charged me AUD 123 for Premium. I didn’t even use any Premium features after the trial.

I’ve already submitted a refund request but haven’t heard back yet. I really just want my site back on the Free plan and my money refunded. I’m a uni student and AUD 123 is like my whole week of groceries — I can’t just lose that because of a bug.

Has anyone else run into this? Or can someone from Atlassian please help speed this up?

Thanks in advance.

[Jack Brickey]

I have flagged this post for assistance. You will need someone from Atlassian to assist here.