Changes made are not updating

[Edmund Cheong]

I have a user whom is getting th error message below.

This is when he is updating pages in confluence. He has tried on and off VPN, and afew different internet sources

[John D Patton · Accepted solution]

You might have tried all these but -

Here are a few steps the user can try:

1. Clear Browser Cache and Cookies – Sometimes stale cache can prevent changes from syncing.
2. Try an Incognito/Private Window – This can help identify if an extension or cached data is interfering.
3. Check Browser Compatibility – Ensure the user is on a supported browser and that it’s up to date.
4. Disable VPN/Proxy Temporarily – Even though the user has tried on and off VPN, confirm if any firewall or proxy settings could be affecting the connection.
5. Test Another Browser or Device – This can help isolate if the issue is environment-specific.

If none of these steps resolve the problem, capturing a HAR file or network logs while reproducing the issue and sharing it with Atlassian support will help them investigate the issue.

https://support.atlassian.com/atlassian-knowledge-base/kb/browser-troubleshooting-guide/

[Edmund Cheong]

Im waiting to hear back from the end user to try some of those things
its only this user having the problem