Change plan problems...

[Sascha Schäfers]

Dear Community,

the last days I tried to change to standard and premium...as you see in the attached file, I get the message, that atlassian "ran into trouble" - I cannot change the plan...Hopefully anybody can help :-(

Best regards

Sascha

[Harald Seyr]

Hi @Sascha Schäfers 

Since you are already on standart plan, I suggest you contact Atlassian support directly at Atlassian Support.

At the bottom of the page, there is a little button "contact support" that allows creating an issue.

From my experience, support is quite fast processing those issues.

Regards,

Harald

[Sascha Schäfers]

Hi Harald,

I am not able to change into Standard or Premium...After clicking on ok I get the message that it didnt work.

Regards

Sascha

[Harald Seyr]

ok, sorry, I ,misinterpreted you post and assumed you are already on standard. If you are "stuck" in free, then we have to hope that someone from Atlassian browses this issue and checks it, I know that some of them are here in the community every once in a while.

[Sascha Schäfers]

No worries :-) Cant you forward it to an Atlassian?

[Harald Seyr]

Unfortunatelly not, I can only created issues that are glued to my instance. This deadlock situation has to be resolved by Atlassian, maybe @Eduardo Alvarenga  from Atlassian trello team who was active a couple of minutes ago can ping someone from Atlassian Confluence team.

[Sascha Schäfers]

That would be nice, thx! Its a very bad bug:-D 

[Eduardo Alvarenga]

Hello @Sascha Schäfers

Please reach out to our friendly Customer Advocates team directly by filling out the form on this page:

• https://support.atlassian.com/contact

Choose "Billing, payments, and pricing" >> "Other" and provide a meaningful description of your issue.

Cheers,

Eduardo Alvarenga
Atlassian Support APAC

--please don't forget to Accept the answer if the reply is helpful-- 

[Sascha Schäfers]

Perfect, thanks a lot Eduardo :-) 

Best regards

Sascha

[Sascha Schäfers]

@Eduardo Alvarenga What do you think how long will it take? Its a bit urgent because I have to adjust the authizations for our team...

Cheers 

Sascha