Change in height of top menu

[melanie_boehmer]

Recently some of my colleagues have found that for them the top menu bar in Confluence was about three times as wide (in regards to height) as the regular top menu, so they had a big white empty space above the search function. I have tried finding a setting for this, but couldn't find anything. Also, this only happens for some of them and not for everybody working in this site. Has anyone else encountered this before and is there a fix for this?

[melanie_boehmer · Accepted solution]

Apparently in that white space there is supposed to be a cookie banner, which for whatever reason doesn't display properly. After deleting the cookies and reopening the browser it now displays properly. We just don't know why the cookie banner didn't show in my colleague's browser but did show in another's. 

[Tomislav Tobijas]

Hi @melanie_boehmer ,

As you said that this appears only to some users, it is probably relevant which browser they are using when opening Confluence site(s).

Generally, there's no such configuration where you could set this parameter.

Also, it would be worth reaching out to Atlassian Support regarding this, but they will probably ask you/users experiencing the problem, to provide HAR file(s) so they can analyze this further.

I haven't seen this issue yet on any instance we're managing so cannot say much more than this 👀

Cheers,
Tobi

[melanie_boehmer]

Thanks for trying to help, we have figured it out now.

[David Freitez]

Hi @melanie_boehmer ,

It's my understading that there is no way to edit the height of the bar and the it's not configurable by users, some apps can add functions to the bar if they need to.

Can you share an imagen of what you are refering to?

Thanks,
David

[melanie_boehmer]

This is what it looks like. 

[melanie_boehmer]

We have actually just figured it out. Apparently in that white space there is supposed to be a cookie banner, which for whatever reason doesn't display properly. After deleting the cookies and reopening the browser it now displays properly. We just don't know why the cookie banner didn't show. 

[Marc - Devoteam]

HI @melanie_boehmer 

Can you provide examples (like screenshots)?

Based on the explanation i can't see or tell if I have this view as well.

[melanie_boehmer]

This is a cutout of what it looks like. I hope this helps to illustrate my explanation.

[melanie_boehmer]

Thanks for trying to help. We have figured it out now. 

[Marc - Devoteam]

Hi @melanie_boehmer 

No I can't see this on my side on multiple sites I manage.