Cannot login into Confluence

[Jose Pardo]

Hi.

I have Confluence v7.12.3 perfectly working when suddenly started to show captcha for every user attempting to login.

As a logical first measure we updated to version 7.20.1 with a renewed license, but still the problem persist exactly the same. We cannot use Confluence from any terminal or user.

Can you advise please ?

Thanks

Jose

[Brant Schroeder · Accepted solution]

@Jose Pardo I have seen this occur when your authentication is using an external directory like Active Directory and the server looses contact with the directory servers.  Once the connection comes back up then authentication works again.  

Are you using an external directory services?  If you are I would suggest reviewing network logs to see why the connection was lost to help prevent it from occurring again.  

[Florian Bonniec · Accepted solution]

Hi @Jose Pardo 

Do you mean all user keep having the captcha, including you ?

If you can log in, please flush the cache.

• General Configuration > Cache Management > Login Manager - Login attempts for unknown users > Flush

You may have faced this issue even if the version do not match.

https://jira.atlassian.com/browse/CONFSERVER-69158

Regards

[Jose Pardo]

Thanks Florian for quick reply.

I cannot log in also. No possibility to flush. Any ideas ?

Thanks

Regards 

[Florian Bonniec]

Can you try log in using the recovery account.

https://confluence.atlassian.com/doc/restore-passwords-to-recover-admin-user-rights-158390.html

[Jose Pardo]

Hi Florian

I have sorted out. Have to attempt several times entering the captcha and was able to log in. Then flush. Users login in normally,

Thanks

Regards

Jose