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Cannot insert image in confluence pages

Louie Lu
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July 21, 2025

The insert image icon is grey and cannot be used to upload an image.

I tried to add the image from the plus sign(+), but it didn't work as well.

Screenshot 2025-07-22 at 3.34.00 pm.png

1 answer

6 votes
Utkarsh Agarwal
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July 21, 2025

Hi @Louie Lu 

Welcome to the community!

This usually happens when either permissions or page state block uploads. A couple of quick checks:

  • Permissions – You might have edit access but not the “Attach Files” permission. Ask your space admin to confirm this under Space Settings → Permissions. Refer: How to upload-a-file .
  • Edit Mode – Make sure you’re in full page edit mode (click the Edit button at the top). The icon stays grey in view or inline comment mode.
  • Browser Glitch – If everything seems fine, try another browser or incognito to rule out a cache or extension issue.

If you’ve confirmed permissions and it’s still grey, your admin may need to recheck the space’s attachment settings.

Kind Regards
Utkarsh

Louie Lu
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
July 22, 2025

thanks. problem solved.

Utkarsh Agarwal
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July 22, 2025

Glad to hear! Can you accept the answer so that it helps others.

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