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Cannot access my confluence

matias olmas
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May 6, 2026

I get this message every time i get in, it seems to be *bleep* impossible to talk to someone for supportimage.png
[Slur removed as it is against  community guidelines ].

2 answers

0 votes
Brant Schroeder
Community Champion
May 6, 2026

@matias olmas 

Prior to your recent attempt to access the data, when was the last time that you accessed it?

Atlassian reserves the right to deactivate Free subscriptions due to inactivity. Typically the inactivity period is 120 consecutive days of not accessing the instance.

As an instance approaches that limit email messages will be sent to the Organization Admin and Site Admins warning them of the lack of activity and potential for deactivation.

An email will also be sent to the same individuals when the subscription is actually deactivated.

If you are the Organization and/or Site Admin you should've received those emails. Check your spam/junk email folders. 

After deactivation there is a short window of opportunity to reactivate the subscription.

If the reactivation window has expired then your data would've been deleted and would no longer be recoverable. That period can be as short as 15 days or as long as 60 days depending on different factors.

However if the reactivation window has not expired you can try to follow the guidance here to reactivate your subscription:

https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/

Make sure you follow the sections that talk about reactivating an inactive subscription, not the ones that talk about starting a trial which would be a new subscription without any of your data.

0 votes
Aaron Pavez _ServiceRocket_
Community Champion
May 6, 2026

Hi @matias olmas 

Is this a Free Confluence site? Have you logged in the past 60 days?

Free sites can be deleted if there is no activity.

If this is a paid site, raise a support ticket with Atlassian:

https://support.atlassian.com/contact/

FYI, this is the user community, not Atlassian support.

Regards

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