Cannot access Confluence site at techmed.atlassian.net/wiki/home

[SAKTHI PRABHU V]

Hi Atlassian team,

I previously had a Confluence Cloud site at:

https://techmed.atlassian.net/wiki/home

Now, when I open this URL, I am redirected to the generic “create a new Confluence site / start trial” onboarding screen instead of the existing space.

Could you please:

Confirm whether the Confluence site at techmed.atlassian.net has been deactivated or deleted (for example, due to inactivity on a Free or trial plan).

Let me know if it is still possible to reactivate or restore this site, and how long data is retained after deactivation.

Confirm if the site and data have been permanently deleted, in which case recovery is no longer possible.

I just need to know if the site can be restored or if the data is permanently gone.

Thank you.

[Christos Markoulatos -Relational-]

Hi @SAKTHI PRABHU V ,

Since this is the Atlassian Community, we don’t have access to your site’s internal status or lifecycle information.

For this type of request (checking whether a site was deactivated, deleted, or can be restored), you’ll need to contact Atlassian Support directly by raising a ticket here:
https://support.atlassian.com/contact/

They’ll be able to verify the status of techmed.atlassian.net and confirm whether recovery is possible based on your site’s plan and retention period.

Hope this helps!

[SAKTHI PRABHU V]

Hi @Christos Markoulatos -Relational- 
using the direct support ticket link 
I did not able to move forward in the Support Process - Sorry, we can't find this Cloud Url error

[Christos Markoulatos -Relational-]

Hi @SAKTHI PRABHU V 

This tells me that the instance is deactivated and u wont be able to open a ticket in technical issues category. Open one in billing or something else and the Atlassian team will forward it where it needs to go.

[Anwesha Pan]

Hi @SAKTHI PRABHU V  👋🏻

First of all, welcome to community! ✨

FYI, when I click on your link, it's asking me to join your team. Screenshot for reference

Thanks,
Anwesha