Can't restore archived post to the main page

[Tirshavira Andaristi]

Problems:

• I have several archived pages, created by some of the unlicensed and deactivated accounts
• I tried to restore it to the main page, but it took a long time and at the end it can't be done. It said: "The archiving queue is full. Your team is archiving a large number of pages. Try again later, after the queue has time to clear."

Ask:

How can I restore the archived page back

[Andy Heinzer]

Hi @Tirshavira Andaristi I created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-840749

It appears that this might be in relation to the bug that Trudy mentioned in https://jira.atlassian.com/browse/CONFCLOUD-74727

If that is the case determined by Confluence Cloud support, then there could be a work-around we can apply.  I have also included one of your site-admins, Budi, to this request so that they can approve data access needed by our support team to apply the work-around here.

[Tirshavira Andaristi]

@Andy Heinzer great, thanks Andy! Kindly keep me posted once there's any update on the case

[Clark Everson]

Hi @Tirshavira Andaristi 

Welcome to community! Sorry you have such a weird issue is what was the first thing to bring you to such a fun community! I have escalated this to Atlassian to look at however if you need a workaround this may work, but I could be wrong.

Open the page to view it, copy the contents and create a new page with the same name.

Best,
Clark

[Trudy Claspill]

I wonder if this will end up being related to this issue?

https://jira.atlassian.com.rproxy.goskope.com/browse/CONFCLOUD-74727

[Tirshavira Andaristi]

@Clark Everson thanks Clark for responding this! I tried to open the page, but some of it are empty. It was created mostly by the unlicensed & deactivated account. My questions:

If the page is created by users that are already unlicensed & deactivated, is there a possibility that the pages they're created will be automatically archived and the content will be deleted?

[Tirshavira Andaristi]

@Trudy Claspill Thanks Trudy for the link! I have tried the step by step there (creating new space & pages, then re-archive), but the result is still the same, it says the archiving queue is full :(

[Clark Everson]

@Tirshavira Andaristi 

More than likely the user published a blank page. Confluence wouldn't have deleted the data when the user left