Can't purchase Confluence

[Mercy R]

Hello! I'm trying to get Gliffy for the first time, but need Confluence Cloud to do so. When I go to the Confluence page and click any of the options (free/standard/premium, etc.), I am sent to a page with the following message: "upstream connect error or disconnect/reset before headers. reset reason: protocol error".

How can I get past this issue?

[Ollie Guan]

Hi @Mercy R ,

This error is a network/proxy issue, not a problem with your browser or Atlassian itself. It usually means that something in your network (such as a firewall, proxy, or VPN) is interfering with your connection to Atlassian's servers.

What you can try:

• Try a different network
• Disable VPN or Proxy
• Clear browser cache and cookies
• Try a different browser or incognito mode