Can't login

[Becky Reinhold]

We have a guest on a board that is used to review projects and vote on them.  For some reason they cannot login.  They even tried changing their password and that didn't work.  They get a response that says “User is not assigned to this application”.  When I check the guest list for that board I see their name there.  I do not have admin rights so I can't see anything else.  We have the the standard version.  Any help would greatly be appreciated.

Thanks.

[Trudy Claspill]

Hello @Becky Reinhold 

You mentioned that the user is trying to access a "board" but you have posted your question in the Confluence forum. The term "board" is usually a reference to functionality in the Jira product.

Can you clarify, perhaps with a screen image, where you are seeing that the user is on the "guest list" for the "board"?