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Can't log into my account - cannot recover my authentication code

Fabiola
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June 10, 2025

Hello,

I can't log into my Atlassian account on Confluence. Some time ago I have activated a two-step authentication, but since then I have changed phone and I cannot recover my account on Authentication neither my secret key.

How can I solve this issue and log into my account once again?

Thank you

1 answer

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Fabiola
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 10, 2025

Screenshot 2025-06-10 at 14.28.20.png
I'm stuck at this screen and I can't move forward

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