Can't find settings for Confluence Email Gateway

[leslie]

I'm an admin and I'm trying to enable the Confluence Email Gateway in our Confluences so our team can email content into Confluence. I have navigated to the Manage apps page to ensure the system app is enabled, but I don't see the system app, and can't find it anywhere else. What am I missing?!

[Mia Tamm]

Hi @leslie !
Here’s a quick guide to help you enable the Confluence Email Gateway feature:

Step-by-step to enable Email Gateway in Confluence:

1. Check your Confluence plan
   The Email Gateway is only available on Confluence Cloud Premium and Enterprise plans. If you're on a Free or Standard plan, this feature won’t be available.
   
   
2. Verify you're a site admin
   You need to be a site administrator, not just a space admin, to access the necessary settings.
   
   
3. Access the Email settings
   Go to: ⚙️ Settings (top right) → System → scroll down to Email → click on Email channels.
   
   
4. Set up an email address
   If available, you can generate a unique email address for each space. This allows users to send content directly into Confluence.
   
   
5. If you can’t find “Email channels”
   
   • Make sure your site is on the Premium plan.
   • If it is, try accessing this page directly:
     https://<yoursite>.atlassian.net/wiki/admin/email-channels
     Replace <yoursite> with your actual Confluence site name.
     
     
6. Still not showing up?
   Reach out to Atlassian Support
   It’s possible that the feature isn’t fully rolled out yet in your instance.

Hope this helps! Let me know if you'd like help checking your plan or navigating settings.

— Mia Tamm from Simpleasyty

[Trudy Claspill]

Hello @leslie 

Welcome to the Atlassian community.

Can you share a link to the document you are referencing for instructions? I suspect you are looking at documentation that is applicable only to Confluence Data Center, while according to the tags on you post you are using Confluence Cloud.

i.e. https://confluence.atlassian.com/conf83/create-content-with-email-1235855436.html

That functionality is not available natively for Confluence Cloud. There is a change request about it. You can add your vote and comments to it.

https://jira.atlassian.com/browse/CONFCLOUD-1726

According the the Google search AI you can use third party apps to add the functionality to Confluence Cloud. One of the apps I found is this one, which I have never actually used:

Send Email to Page 

[Brant Schroeder]

@leslie welcome to the Atlassian community

That feature is available in Confluence Data Center. https://confluence.atlassian.com/conf83/create-content-with-email-1235855436.html 

You referenced that you are on Confluence cloud which requires a third party app https://marketplace.atlassian.com/apps/1223249/mailto-wiki-email-for-confluence to do something like that as that feature is not available in cloud.