Can't create anything

[Philip]

Yesterday added Confluence Cloud (free) to our account. When I go to the home page and click create, I get an error:

We can’t create a page for you

You don’t have the right permissions; talk to your admin about adjusting them.

This is very surprising since I'm the user who added Confluence. I am an Org Admin in Jira so should have full permissions. Looking at my own profile, I'm in the site-admins group for 3 products, including Confluence, which says I even have control over billing.

But I checked and indeed, it did not automatically add me to Confluence groups. I am now in the confluence-admins and confluence-users groups (which I think is redundant, but admins alone didn't grant me access). I can get to billing, see it's the Free tier and there are a total of 6 users that I added.

Yet I still get that error, can't create.

What permissions could I possibly be missing?

How do I troubleshoot further?

I note it was a rough start. After adding Confluence yesterday, I got some auth redirect loop for a the rest of the day. Then I couldn't get past the welcome screen, there was a bug that wouldn't let me proceed. This morning the welcome screen changed, so I suspect there was an ongoing feature deploy that broke. Not sure if that is affecting my account, but I can't get support due to this being the free plan.

[Philip · Accepted solution]

Final update: a couple days later, Atlassian updated their Confluence status page, admitting to degraded performance for the US, including creating pages. When they fixed the bug, my problem went away.

[priya dubey]

I am  also facing this same problem how can i get permission

[Alex Koxaras -Relational-]

Hi @Philip 

This doesn't make sense. When you create an instance (e.g. Jira & Confluence) then you are added to group which grant you full access to both products. Based on that alone, the sole org/site admin, you, can create and do anything. Things I would check are

• if someone messed around with global permissions.
• If someone removed your account from a group.
• Try logging in from a private window, with cleared cache and perform the same action.

If you are logged in with the correct account (most of the times, there is a glitch if you are trying to login with another atlassian account while being logged in with a different one.. if you know what I mean).

[Philip]

Thank you, I totally agree it doesn't make sense. I'm the only person who would make changes to permissions, or anything for that matter. The other admin doesn't touch anything, and even if he did he's on travel.

I just tried with an incognito window, but same error. I do understand what you mean, I'm a long time user/admin who remembers the time before migration to Atlassian ID caused a lot of problems. I do have another account, but that's only for Bitbucket. And to be safe, I've been using Chrome because I don't use that with Atlassian products (mainly a Firefox user). Keeping things clean, but it's not helping.

We already had Jira, so maybe the system recognized I was in another group (perhaps site-admins) so it didn't add me to confluence-admins. But I added myself to be safe. Again, still doesn't work.

What are the next steps? Any way to escalate this? Given the other application errors I had just trying to access it after adding, I'm now suspicious there was an error during product setup/instance generation.