Can't change the e-mail address to the previous one

[Cindy Lee]

We added a contractor in our company group (using his personnal account) before.  As we have created our company e-mail for him, anfd ask him to change his e-mail to our company e-mail. After he changed it, his account status changed from "unmanaged" to "managed" by Atayalan. But on his account there are many other projects that are not related to Atayalan.

I can't change his email address back to the previous one from the admin panel. Could you help me with it? Thanks.

[Brant Schroeder]

@Cindy Lee Welcome to the Atlassian community

You will need to follow the directions on this page https://confluence.atlassian.com/cloudkb/change-atlassian-account-email-addresses-969508513.html#:~:text=at%20any%20time%3A-,Go%20to%20id.atlassian.com%2Fmanage%2Dprofile%2F,to%20find%20the%20verification%20message.  You will need to scroll down on the page and follow one of the three directions under the managed account section.  You might have to try all three as I am not aware of what your setup is.