Can't @ certain users in confluence, also not seeing them in the people directory

[PR23]

Jira is handling the user management for our set up. Once a user is given access to Jira, they will also have access to confluence. I noticed that we couldnt @ some users in confluence. Then I noticed that none of these users are in the confluence people directory. But they all appear in Confluence -> User Management. Also, they all have access to Confluence spaces and cant edit spaces and what not. But for some reason they arent appearing in the people directory and cant @ them. 

[Chris · Accepted solution]

Rebuild your search index and check the user directory sync.

[PR23]

Rebuilding the search index fixed it. Thanks. 

[Thiago Masutti]

Hi @PR23 

If you already confirmed that the affected users are assigned to the correct permissions, I would suggest checking the bug reported in https://jira.atlassian.com/browse/CONFSERVER-58937 .

Refer to Understanding Permission in Confluence to additional information on user permissions.

Kind regards,
Thiago Masutti

[Craig Nodwell]

Hi @PR23 welcome to the community.  Check the groups the users are in.
Specifically jira-software-users and confluence-users

[Craig Nodwell]

Same thing happens to my users if they are not in both those groups, we have other AD groups managing permissions in jira instead of jira-software-users.(not my design, working on fixing it).  Users are added to confluence-users for access over there but don't show up in @ mentions until they are physically added to jira-software-users.

[PR23]

Hi Craig. I just compared two users: User A = is in confluence people directory and I can @ them. User B = is NOT in confluence people directory and I CAN'T @ them. 

Neither one of them are in "confluence-users" group nor in "jira-software-users" groups.