Can't added links in wiki page - Done

[AChan]

Can't added links in wiki page - Done

Thank you @Rilwan Ahmed!

[Rilwan Ahmed]

Hi @AChan ,

Welcome to the community !!

To insert a link on a confluence page, please do the following steps. 

1. Select some text or position your cursor where you want to insert the link
2. Choose Link on the toolbar or use the keyboard shortcut Ctrl+K
3. Select a page, blog post or attachment, or enter an external URL (see below for how to link to particular types of content)
4. Enter or modify the link text (this is the text that will appear on the page. If this field is left blank, the page name or URL will be used as the link text.)
5. Choose Insert

More details in https://confluence.atlassian.com/doc/links-776656293.html

If you still have the issue, please provide us the full steps and screenshots

[AChan]

Thanks @Rilwan Ahmed 

[AChan]

Mixup

[Rilwan Ahmed]

Hi @AChan 

I see '27 Jun 2023" is added as link in the 3rd screenshot you shared. On click, is it not opening the page https://www.hkexgroup.com/Media-Centre/Insight/Insight/2023/Wilfred-Yiu/HKD-RMB-Dual-Counter-Model-and-Hong-Kong's-Growing-RMB-Ecosystem?sc_lang=en ?

Sorry, I am not understanding the exact problem here. 

[AChan]

Hi @Rilwan Ahmed 

 The screenshot looks like it's linked with the URL but actually it's nothing there, if I  click in 'Edit' again, the page show there is no link. Somehow the link disappear after I 'Saved" the wiki page :(

[Rilwan Ahmed]

Hi @AChan ,

1. Did you try to add same link but with other words instead of '27 Jun 2023' ?
2. Try to delete the line, save the page and re-add. 

[AChan]

Hi @Rilwan Ahmed,

Just tried both but still the link 'disappear' after I 'Saved' the wiki page........

[Rilwan Ahmed]

Hi @AChan ,

As I don't have access to your instance, I would request you to raise ticket directly with Atlassian Support in https://support.atlassian.com/contact/ . Provide them the support zip and also the page storage format in the ticket.
Also some screen recordings will surely help to understand the issue better. 

[AChan]

Thanks @Rilwan Ahmed,

But I am not an IT Administrator, so I need to ask them to to raise ticket directly with Atlassian Support?

Creating a support zip

Troubleshooting and support tools can be found in your application's administration console. You'll need to be logged in as an Administrator to use it.  

[Rilwan Ahmed]

Yes, Confluence system admins can only generate it. 

[AChan]

Thanks @Rilwan Ahmed,

Will try to contact my firm's Confluence system admins to fix this.