Can't add new member

[Dustin Isenhart]

Trying to add a new member and get this message "We can't add anyone right now. Contact your admin for help." I see who our admins are but I do not know them and don't see contact information for them. How do I contact the admins to get this resolved?

[Trudy Claspill]

Hello @Dustin Isenhart 

Welcome to the Atlassian community.

Where are you "seeing" the administrator information? Can you hover over the names or click on the names to get additional information? Can you go to the Teams menu and use the search feature there to search for those individuals to get contact information?

[Dustin Isenhart]

So when I click on "Space Settings", then "Manage Space" it gives me the creator and a list of admins. I click on their names but doesn't give me their email or a way to contact them thru here

[Trudy Claspill]

Can you go to the Teams menu and use the search feature there to search for those individuals to get contact information?

[Dustin Isenhart]

I can search them but it doesn't give me contact info. Just their profile page which doesn't help much.

[Trudy Claspill]

In the systems I can access the Profile includes email information. Perhaps that information is not made visible in the Confluence system you are accessing.

Are you working on a Confluence system that is owned/managed by your employer? If so can you use your internal company email system to try to search for those people?

[Dustin Isenhart]

We are a government office that uses Confluence. None of us have admin rights. We use what we call the Global to search email addresses and contact info. Looked up the creator of our page and emailed him but can't find the admins contact info. 

[Trudy Claspill]

The only other suggestions I can think of are

- contact the person who told you to access that space or granted you access to the space

- contact the person who told you to access that Confluence system or granted you access to it

- follow the process you would use to reach out to your general technical support team

[Dustin Isenhart]

What would be great if there was a help link or contact info. I can give feedback or contact the community but I have no information on a help desk to get in touch with with these kind of issues.

[Trudy Claspill]

Since each instance of an Atlassian product is independently managed and customized there is no way to do that in a generic manner. The administrators of that instance would need to set that up.

Atlassian offers technical support, but you must be an administrator of the product to contact them. The organizations that administer the instances are expected to be the first line of support fort their instances, with Administrators being able to escalate what they can't solve to Atlassian support. It would not be practical for Atlassian to provide first call support directly to the end users of every customized instance of every product they have sold globally.

It could also violate privacy and product licensing agreements for Atlassian to access the systems without permission from the Administrators, or give out contact information for those Administrators to any random person that asks for it.

[Dustin Isenhart]

Ok but as a user I have no way of contacting our administrators since none of their information is shared with me and since I have never heard if their names. I guess this is a dead end.

[Trudy Claspill]

How did you get access to Confluence originally? Can you not contact the people you engaged with to originally obtain your access? They should be able to help you get assistance for the problems you are encountering.

What steps are you going through, exactly to try to add the user?

[Dustin Isenhart]

I'm trying to work with the person that originally gave me access but they are transitioning to another office at the end of the month and are busy as well.

When I'm on the main page of our page and I click on Team's drop down menu then click on Invite people to Confluence. Next I type the person's email address in the box and after I click add a pop up comes up that I've provided below

[Trudy Claspill]

I have not been able to find a post with that specific message to confirm what it means.

It is possible that the maximum number of users allowed for the site/product has already been reached. That is something that a Site Admin or an Organization Admin would need to investigate.

Do you see a gear icon in the upper right corner next to your avatar? That would be an indication that you have some level of admin access to the application. If so, click on it and tell us what options you see.

[Dustin Isenhart]

No I don't have the gear icon and yeah i'm thinking we hit the number of people allowed as well