Can't activate confluence

[Domagoj Filipovic]

Hi,

We're using Jira. Trying to access Confluence (first time). I click on Docs > Try Confluence now.

I keep getting the below error. We only have 3 users and I'm pretty sure we're on the free tier. I am the Organisation Admin.

Please help Atlassian. I'm actually trying to use you. Don't make me look for alternative products 🙂.

[Christos Markoulatos -Relational- · Accepted solution]

Hi @Domagoj Filipovic 

If confluence does not appear in your Atlassian apps in Admin then u have to open a ticket to Atlassian support

https://support.atlassian.com/

Here is the public forum.

Hope this helps!

[Trudy Claspill · Accepted solution]

Hello @Domagoj Filipovic 

Welcome to the Atlassian community.

If you go to https://admin.atlassian.com and expand Apps and then select Atlassian Apps, do you see Confluence in the list?

Have you previously have a Confluence subscription on this same site, which you cancelled?

You can get that message also if you had a Confluence subscription, cancelled it, and the cancellation process has not completed.

We are a user community and don't have access to look at your subscription information. But you can reach out to Atlassian Billing, Licensing, Pricing Support to get assistance.

https://www.atlassian.com/company/contact/purchasing-licensing#/

[Domagoj Filipovic]

Thanks. I contact their team via the link you gave me and got through to someone via the Live chat. The issue was that our confluence page had been delete a few years ago due to inactivity. They re-activated it and it all worked.