Can someone help with my Confluence license? I was never given the 24/7 support number

[Dee from Texas]

We switched from premium to enterprise for confluence.  We should have 1000 users but our account only shows 9.  We created a ticket but no one has touched it in 24 hours.  When we switch to enterprise we were told we would have 24/7 support and onboarding. We never got onboarded into enterprise and never got a phone number for support.  Please advise. 

[Brant Schroeder]

@Dee from Texas For licensing problems that you are having the best way is to use this form - https://www.atlassian.com/company/contact/purchasing-licensing

Is that were you submitted your issue?

[Dhanush]

Hi @Darnell Myles , I created a support ticket for our Billing team to assist you. You will soon hear back from our team with the ticket number!