Brand-new Confluence Free site cannot create spaces

[Aaron Parker]

I created a brand-new Confluence Free site today.  Once logged into the new Confluence site, the Space creation wizard completes with no error, but no space is created.  A redirect page is displayed with the address https://<tenant>.atlassian.net/wiki/spaces/TS/overview?XXXXXX with the message “We couldn’t find what you’re looking for”.  Have tried multiple times with a few different names, but same result.  

I am logged in as the site/org admin/owner.  Would appreciate any guidance on what may be going on here.  

Thanks!

[Trudy Claspill]

Hello @Aaron Parker 

Welcome to the Atlassian community.

Is the subscription for the Free version of Confluence Cloud or a free trial of the Standard or Premium version of Confluence Cloud?

Please try the following.

Click the gear icon near your avatar.

In the new navigation panel on the left, under Security select Space Permissions. 

What do you see displayed? Do you see a pop up that says "Upgrade for space permissions"? Do you see a list of the spaces your created?

[Aaron Parker]

Hi Trudy,
This is the Free version of Confluence Cloud, not a free trial.  If it matters though, it does appear it may have been reactivating a previous instance, as I did notice the email confirmation I got did indicate that I was reactivating a subscription.  

I do see "Upgrade for Space Permissions" when navigating to the location you provided.  

[Trudy Claspill]

Thanks for the additional information. The "Upgrade" message does confirm that you are on the Free version.

Do you see the spaces you have been creating, displayed as a list behind that Upgrade message?

I think I may be misunderstanding what you've done.

Were you previously accessing Confluence using the same base URL? Did you get a message about your subscription being deactivated?

Reactivating a previous subscription is a different process than starting a brand new subscription. Can you describe the steps you went through to get this subscription activated?

Since I am just another user of Confluence I won't be able to access your environment directly. The more detail you can provide about what you did and what you are experiencing the better we will be able to help you.