Balsamiq - New version

For some reason since Balsamiq updated their version (2/2025) the view on the confluence page for thumbnails show older images. For new Balsamiqs it is just blank.

I am on the paid Balsamiq program. Do i need to do something to fix this.

Thank You

2 answers

1 vote

Hi @Ronnie Teblum

Welcome to the community.

I would strongly suggest contacting the support team in Balsamiq directly if it is a bug or misconfiguration issue with the new version.

https://balsamiq.com/support/

Thank you.

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Hi @Ronnie Teblum

Many thanks for reaching out to us via email about this issue! We'll continue our troubleshooting efforts with you there.

- Kendra from the Balsamiq Support team

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Balsamiq - New version

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