Autowatch is turned off but pages still get added to my watchlist?

[Sam Hammond]

Hey all,

I wanted to reduce the noise coming from Confluence in my email inbox so I turned off Autowatch and removed all Pages from my Watches list. However, I went back in a week later and a few Pages have popped in there again. I removed them and a week later a few more popped back in there. As far as I can tell in the settings, if I have Autowatch turned off, then no pages should be watched? Is this a bug or is anyone else having similar experience?

[Trudy Claspill]

Hello @Sam Hammond 

Besides autowatch you can be manually added as a Watcher of pages (if a paid Confluence plan is in use) or added as a Watcher through Automations.

I think one might also automatically become a Watcher if one is mentioned in a Comment on a page. I have not actually verified that one yet.

Could one of those options be the cause for you becoming a watcher on those additional pages?

[Sam Hammond]

Thanks for your help, Trudy. It's a weird one as I've been using it again for the past few days and no new watches have appeared.

The pages which I had become a watcher were not ones I had been commented in. However, other pages that I had been commented in did not become watched.

I've just commented myself on a page to officially rule this in our out so I'll report back shortly.

[Sam Hammond]

Hi Trudy,

Tested today.

One of my team mentioned me in a comment on a page. That did not add the page as a watch.

I had edited a number of pages on the weekend. Out of all the pages I edited, one of them did end up in my watchlist but I have absolutely no idea why that one did and the others didn't.

It seems like a bug to me. Do you know if there is a way to report Atlassian support?

[Trudy Claspill]

Hello @Sam Hammond 

The tags on your post indicate you are using a Free subscription. Is that accurate?

Are you using a subscription that you administer or accessing an environment administered by somebody else?

If you are accessing a paid subscription for Confluence then you can report the issues to the owners/administrators of that instance and they can open a support case with Atlassian to investigate the problem.

If you are accessing a free subscription Atlassian doesn't provide access to create support cases. But we can escalate your post here to Atlassian in that case.

[Sam Hammond]

Hi Trudy,

Thanks for your help,. We're using a free subscription. 

[Trudy Claspill]

Hello @Sam Hammond 

I have flagged your post to raise it to Atlassian support's attention.

Another Champion found this known bug that relates to autowatch, but does not necessarily match all conditions you are experiencing.

https://jira.atlassian.com/browse/CONFCLOUD-80596

[Sam Hammond]

Amazing, thanks @Trudy Claspill. Yes, I did see that bug and it did look partially related but I couldnt see any way to upvote or get involved in that report...maybe because we are on a free plan.

Upon checking again today, there have been no new pages added to Watches despite myself and the team working in Confluence all week. There seems to be no rhyme or reason as to when these get added.

I look forward to Atlassian's response.

[Anastasiia Dimnych]

Hi @Sam Hammond,

Thanks for your patience! We've linked your post to the https://jira.atlassian.com/browse/CONFCLOUD-80596 so it will be factored into prioritization of this issue.

Best regards, 

Anastasiia

[Sam Hammond]

Thanks @Anastasiia Dimnych. Is there any way I can follow that bug or be notified of when it has a fix?

[Trudy Claspill]

Hello @Sam Hammond 

While logged in to your Atlassian Cloud account click the link. That will take you to Atlassian's own Jira work tracking instance. Look for the "Watch" option/link in the upper right quadrant near Reporter and Assigned. Click that to get on the notifications list for updates about that issue.

[Sam Hammond]

Thanks @Trudy Claspill. I didn't realise I wasn't logged in when on that page. Now logged in I can contribute and comment. Thank you!