Autoconverst link not working

[Anne Shibuya]

According to this page https://confluence.atlassian.com/doc/jira-issues-macro-139380.html,

auto-convert should work automatically, but it is not working in my environment. Could you please help me find out why?

Auto-convert: You can paste URLs directly into the Confluence editor (without calling up the macro browser). Confluence will automatically convert the URL into a Jira Issues macro.

[SMS]

Hi Anne,

1. Can you let us know what versions of Confluence and Jira you're running?
2. Has this ever worked? 
3. Can you make sure that the remote API is enabled? 

Thank you!

Regards,
Shannon

[Anne Shibuya]

Hi Shannon,

1. We are using Confluence 6.7.1 and Jira 7.3.6. I can't updated JIRA properly since they updated the connector.

2. It did work before. It have stop after one of the updates, not sure what version.

3. The remote API is enabled.

:(

Thank you.

Anne

[SMS]

Thanks, Anne, for checking that.

Does the connection work the other way? I.e., if you link a Confluence article in a Jira issue, does that work?

Can you have a look at your Confluence server logs and let us know if you see any errors at the same time that you attempt to link Jira issues in Confluence?

Regards,

Shannon