Forums
Home Product Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Atlassian support sucks. how can i contact them via email or phone?

Shrikant Wagh
Shrikant Wagh
Contributor
May 16, 2025

I have a fraudulent charge on our account, but I cannot just get that account to cancel or delete and it is so frustrating not to contact anyone from support. Their support really sucks.

Answer
Watch
Like Be the first to like this
149 views

3 answers

1 vote
G subramanyam
G subramanyam
Community Champion
May 16, 2025

Hi @Shrikant Wagh welcome to the Atlassian community.

Please be informed, an Atlassian Support Engineer will review this post and respond on this thread within 2 business days.

Meanwhile, please post your support ticket number if already raised on this chat.

Reply
1 vote
Jack Brickey
Jack Brickey
Community Champion
May 16, 2025

Hi @Shrikant Wagh , sorry you are experiencing troubles with getting support. I assume you already have an open support ticket? I believe there should be an escalate button on your request. Is that not the case?

Reply
0 votes
Vishalakshi Narayana Swamy
Vishalakshi Narayana Swamy
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 19, 2025

Hi @Shrikant Wagh

I see that there is a ticket already raised with our accounts team and is being tracked CA-3523766.

I have also notified our billing team to prioritize the same.

Best Regards,

Vishalakshi N 

Reply

Suggest an answer

Log in or Sign up to answer
Confluence
Confluence
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Copyright © 2025 Atlassian
    Privacy Policy Notice at Collection Terms Security
    Welcome illustration

    Welcome to the new Atlassian Community

    Online forums and learning are now in one easy-to-use experience.

    By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.