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App Request not found Site Admin

Tyler James
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July 23, 2025

I've read a few posts and tried icognito browser and waiting a few days for app requests to show up 

. I have a cloud confluence page and I am the site admin and not the org admin. However, previous posts and documents say that site admin can manage apps. The app creator told me to reach out to atlassian after I sent him my screenshots. 

I can not find the app request anywhere. See attached pictures to show that I am admin, that there is an error in the app request page, and that when I click a note on the manage app page that it is saying I need permission to access. 

 

image 1.pngimage.pngimage3.pngimage4.png

2 answers

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Marc - Devoteam
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July 23, 2025

Hi @Tyler James 

Welcome to the community.

Take the following steps, to approve or deny requests:

  1. Go to Atlassian Administration. Select your organization if you have more than one.
  2. Select Apps.
  3. Select the site from the sidebar.
  4. Select Access requests.
  5. Select Review request to see more details about the request.
  6. Select Approve now to approve a request, or select more actions (•••) > Deny access to deny a request.

 

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Oleksii Melnyk
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July 23, 2025

Hi @Tyler James 
Indeed, based on the information from Atlassian - Organization admin and Site admin should be able to track requests for installing apps:

https://support.atlassian.com/organization-administration/docs/managing-marketplace-app-and-user-requests/

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