App Removed Without notice

[Hassan Khousheish]

I have a team of 6 people and we use both jira and confluence on the free version.

Today i was trying to login to confluence and suddenly the url wasnt working anymore and the app was removed from the sidebar.

I couldn't access any of the documents we created.

I tried contacting support but sadly there is no way to get in touch with anyone from Atlassian if i don't have a paid account.

Any advice on what to do?

There are a few important documents that i really need to get from there even if i can use the app anymore.

I also checked billing if for some reason there was anything i needed to pay and it was not showing the Confluence as an app but the balance was set to 0.

[Nikola Perisic · Accepted solution]

Hello @Hassan Khousheish 

All Atlassian apps that were not used for 120+ days are marked as inactive. I've requested support from Atlassian support engineer which will respond in 2-3 business days.

[Hassan Khousheish]

Amazing thank you so much @Nikola Perisic ! To my knowledge the team was actively using it

[Vishalakshi Narayana Swamy]

Hi @Hassan Khousheish

Thank you very much for reaching out to community!!

In this case, i would recommend raising a support request with our billing team here https://www.atlassian.com/company/contact/purchasing-licensing#/ so that they can assist you with the reactivation and recovery of the data.

Hope this helps!

Best Regards,

Vishalakshi Narayanaswamy