After my company is approved and visible on ServiceChannel, how do clients actually find and add us?

[Hamza Marar]

My company has been fully approved on ServiceChannel and our profile is marked as active/visible.

I would like to understand clearly:

• How do clients discover new service providers once they are approved?
• Is visibility alone enough, or must the client manually add us to their Source List?
• Are there any actions a provider can take inside ServiceChannel to request being added by clients?
• Is there any typical timeline for receiving work orders after becoming visible?

I want to confirm whether ServiceChannel is a passive platform after approval, or if there are specific best practices to increase client engagement.

Thank you.

[Hamza Marar · Accepted solution]

If ServiceChannel does not provide any built-in way for approved providers to reach or request clients, then what is the recommended path for newly approved providers to actually start receiving work?

Specifically:

• Is client outreach outside the platform the only option?
• Are there any official best practices ServiceChannel recommends to help providers get added to Source Lists?
• From ServiceChannel’s perspective, what differentiates providers who receive work orders quickly from those who do not?

I’m looking for a practical solution, not just confirmation