After adding the 10th user we can no longer edit confluence pages.

[Erwin Hogeweg]

We have a 10-user license... so that should still work right?

The error message I get is:"

This Confluence installation is not licensed for additional users

You have exceeded the maximum number of users for your license. You will still be able to view content, but in order to create or edit content, you must reduce the number of active users in the installation.

There are two ways to reduce the number of active users:

• Disable users
• Delete users

To disable or delete a user, visit the Users page then search for their name. After following the appropriate link you can choose the 'Remove' or 'Disable' option.

"

Please advice.

Kind Regards.

[Nic Brough -Adaptavist-]

No, it stops working because you've gone over your licence limit.  You have a licence for up to 10 users, but you've added more. 

Reduce the number to the 10 or fewer that you are entitled to, and everything will start working again.

[Erwin Hogeweg]

Hi Nic,
Thanks for the quick reply…
Do I mis something here? Below is a screenshot of the list of all the users. We have more than 10, but only 10 are enabled.

Regards,
Erwin

[Nic Brough -Adaptavist-]

Hmm.  That should work, but can you check the administrator's groups?

I mean, go to global permissions and check out what groups have "confluence administrator" or "system administrator".  Then go look at all the groups named there (there's a good chance there's only one or two) and remove any users from them who are in your list as "disabled".

[Erwin Hogeweg]

That worked! 

Awesome, thanks for you help.

Erwin

[Nic Brough -Adaptavist-]

No problem.

Although it's annoying that it worked! 

What should happen is that Confluence completely ignores any user who has been disabled.  But there's a rule that says "admins can always log in".  That's not a bad thing itself, but it overrides the "user is disabled".  So admins who have been disabled, but not removed from the admin group still count as "can log in, so take up a licence" (even though the disabling blocks their login!).