Advise on Bulding an efficient knowledge base

[serge calderara]

Dear all,

We are in a phase of setting up an efficient knowledg base articles for our users.

So far we have already link our Service Desk with our KB space in confluence.
Actually we are looking on best advise on elaborate docuement in order to be sure that :

• Good template is used
• Related document are properly display in Service Desk help or related links on issues from Jira
• What are the key things that need to be setup correclty in order to get correct docuements links displayed and not unecessary one of Off topics
• HOw to organise correctly the KB space

Thanks sharing your experience and advise

regards 

[Matt Reiner _K15t_]

Hi @serge calderara

Yay, sounds like your team is heading down a great path. My entire company keeps all of our information in Confluence, and it's amazing to see how easy it is to work together and learn.

One thing I would suggest you keep in mind is content reuse. Avoid rewriting knowledge by writing it only once and then including it in multiple pages.

Good luck!