Admin permission for apps

[David Wright]

Hi--I'm teaching a course this semester using confluence cloud--which is new to all of us. I'm the admin of my own space, but when I try to install a free app it sends me an email (as the admin) asking me for permission to use the app. Unfortunately, I can find no way to give that permission (to myself) from the email. The link just takes me back to the marketplace description---where it shows that permission has been requested. What am I missing?

[Trudy Claspill]

Hello @David Wright 

Welcome to the community!

Are you an admin for just the space, or are you an admin for the entire Confluence instance?

Can you tell us the app you are trying to install?

[David Wright]

I'm just an admin for the space. I am learning along with the students, so we are basically all operating as single users/admins in our own space at the moment. Was trying to add AI Tooltip. Thanks for responding

[Trudy Claspill]

When apps are added to Confluence they generally become available for all users in all spaces. In some cases a vendor may have included an option for limiting the spaces of users that can use the app, but that is somewhat rare.

Because of the global impact of apps, and the possibility that non-free apps can increase the cost of the instance, usually only the people who are Organization Admins or Billing Contacts for the Organization that includes the Confluence instance have the ability to install apps for the site.

You may need to contact the person who set up the Confluence instance and ask them to install the app on it for you.

[David Wright]

Ah--well, we are all using the cloud-based version and have all created individual accounts. So, I'm not aware that any particular instance was created at all (certainly not by anyone on our campus). Does that make sense?

[Trudy Claspill]

Do you all each have a unique URL you are accessing? All the URLs would be 

https://<something>.atlassian.net

Is the <something> part unique for each of you, or the same? If it is the same for all of you then you are all using the same instance of Confluence.

If you all signed up to get your own free instances of Confluence Cloud then the <something> part would be different for each of you.

In that case you would each be the Organization Admin of your own instance and should have sufficient permissions to install apps.

To find and install apps on your instance click on the Apps menu and select Find Apps.

In the next screen you can search for apps. Click on the tile for the one you want.

On the app screen click on the Get App button, and you should get a popup like this.

The click the Get It Now button.

If you only requested  the app but also have the permissions required to approve the request, you would find that request by click on the Apps menu and selecting View App Requests.

If you don't have the option above to "Get it now" for an app and you don't have the View App Requests option, then you are likely working on a Confluence instance that was set up by another person, and that person would be the one who would have to install/approve the app.

If the above doesn't help address your issue, can you walk us through the details of the steps you went through to try to get the app, including pages accessed, buttons clicked, etc?

[aravind1516]

Hi @David Wright , May be check whether there is an integration present between confluence and atlasian market place or not. If not integration should be present between them in order to communicate.

[David Wright]

Thanks for responding. Might you know how I would check that?

[David Wright]

Thanks for your patience. Yes, we are all using unique url's---which we set up individually in class. I am following exactly the path you have shown to find new apps. However, when I choose "Get App" (not Get it Now for some reason) I received the following message.

Submitting this request delivers and email back to me with the message below. The link in that email takes me back to the atlassian marketplace--where there is plenty of information but no option to grants any type of permission for install.

In addition, my apps menu does not show anything about viewing requests. Very confusing.

[David Wright]

Apologies--I did not include the email message referenced aove

[Trudy Claspill]

Thank you for that additional information.

This suggests that the account that you have used to access this Confluence instance is not set up as a Confluence, Site, or Organization administrator.

Do you happen to have more than one email address you can use to access this Confluence instance? Was the email message sent to an email that is different than the one you used to login to Confluence?

[David Wright]

I think you may have it there. There are two organizational emails that do go to the same outlook account. How would you suggest I proceed? Log out and try to log in with the other email?

[David Wright]

Or perhaps manage email adresses under account settings and switch to the other?

[Trudy Claspill]

Do try logging out of Confluence and Atlassian Cloud and logging in again with the other email address. That is the Atlassian Account that the Confluence system is recognizing as the Admin.

The fact that it sent an email to that address and that address is not associated with the account your are logged in under current indicates that email is associated with a different Atlassian account. You should be able to login using that other email as the login.

[David Wright]

Thanks so much again--I was completely stumped and that was a stupid mistake.