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Admin approval of marketplace app purchase not working

MA
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December 19, 2023

Our admin cannot approve the purchase of a marketplace app (Action item Progress Bar) in Confluence requested by a user. The error message is that there is a technical issue and that we should try at a different time, but the issue has been going on for more than a week.

How can we fix this problem?

Side note that the approval of another app requested at the same time has been done without any issues.

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marc -Collabello--Phase Locked-
Community Champion
December 19, 2023

Unfortunately this sometimes happens.  My recommendation is to contact Atlassian support directly by opening a ticket.

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