Active Directory users not showing in People Directory

[Ryan McCawley]

I have our LDAP server configured in User Directories. It seems that the OU defined group allows users to login with their LDAP credentials, but users don't appear in the People Directory. When tagging other users @username sometimes appears for one or two users (we have a small team of 9) but eventually, when we are able to tag the @username gets replaced with @Unknown User (email@address). Same thing with articles that were written by people who were allowed to log in and have since disappeared.

Are the users not being added as users once they login with LDAP credentials? It's like they're being allowed in, the users are allowed to work, but then confluence forgets about them.

[Diego]

Hello Ryan!

Reading your description makes it seem that the index of your instance might be broken. We can try to rebuild the index. We have more information about this situation here:

Missing People in Confluence People Directory

So, there are two types of index rebuild:

• UI Index Rebuild
• Rebuild from scratch

So, here goes the first method:

1. Schedule a downtime for your instance
2. Be sure users are not accessing the instance
3. Click the Cog Icon > General Configuration
4. Search for Content Indexing in the left side list
5. Click the Rebuild button
6. Wait for the rebuild to finish
7. Check if the issue still happens

Notes

• Users accessing the instance during the rebuild can hinder the operation
• This can take quite a long time depending on how big your instance is

To rebuild from scratch, we need to proceed like this:

1. Schedule a downtime for your instance
2. Be sure users are not accessing the instance
3. Shutdown Confluence
4. Go to <confluence-home> folder
5. Remove the following folders:
   1. <confluence-home>/index
   2. <confluence-home>/journal
   3. <confluence-home>/logs
6. Start Confluence
7. Click the Cog Icon > General Configuration
8. Search for Content Indexing in the left side list
9. Click the Rebuild button
10. Wait for the rebuild to finish
11. Check if the issue still happens

Notes

• This procedure can take a long time
• You can back up the folders before deleting the them
• You must shutdown Confluence before deleting the folders

Looking forward to your reply!

edit:

More information on Content Indexing:

Content Index Administration