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Account is suspended!!

Ofer Peled June 23, 2023

Hi, my account is suspended due to an expired credit card. I have updated the payment but it's still suspended. I need this to be resolved asap but when I file ticket, it's only a level 2 priority. I'm wondering how I can make this level 0? this is really urgent because it's affecting the company business immediately. Can someone help look into it? the ticket number is CA-2416955. Really appreciate it. 

2 answers

0 votes
Ofer Peled June 24, 2023

We passed through our weekend almost completly "blind" and nothing from Atlassian/OpsGenie! I wonder if that is the reality with other customers.

0 votes
Dan Breyen
Community Champion
June 23, 2023

Hi @Ofer Peled Atlassian is going to have to look at this for you.  Unfortunately, here in the user community, we're not able to help with licensing and billing.  

I hope you get your issue resolved soon.  

Ofer Peled June 23, 2023

Thanks, Dan. I hoped that someone here could escalate it internally using the right sense of urgency. Standing by....

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