Access to our Confluence Cloud by Atlassian staff

[Jon Blower]

Recently we had a support issue with our Confluence Cloud instance, and a member of Atlassian staff edited some things on our site to test things out.

This got me thinking - is all of our Confluence Cloud content fully accessible to Atlassian staff? Can we use permissions on Spaces to prevent this? Or is self-hosting the only way to achieve full privacy?

(I'm sure the Atlassian staff are all very trustworthy! ;-) It just got me thinking about the visibility of our information.)

[AnnWorley · Accepted solution]

Hi Jon,

Self hosting is the only way to achieve full privacy. Please see: Cloud Security Statement

Our global support team maintains an account on all cloud systems and applications for the purposes of maintenance and support. This support team accesses hosted applications and data only for purposes of application health monitoring and performing system or application maintenance, and upon customer request via our support system.

Please let us know any follow up questions.

Cheers,

Ann

[Nic Brough -Adaptavist-]

By default, the Atlassian account is a System Administrator.

If you do not use the System Admin group or that Atlassian user in your permissions, then no, they do not get to see anything other than the system settings.

But, as system administrators, they can always give themselves access (although it's only Atlassian Cloud support people, not the whole company, of course)