Access restricted after billing

[Vikas Vasudevan]

Hi,

I had done a payment for confluence and got confirmation for the same. The next billing was shown as 26th November. Two things have happened.

1. My team was locked out of our account stating billing details were not added. On adding a support ticket a bot replied asking to add billing details, however the link it sent me had the billing details already added

2. Now it shows my next billing is for 12th of November.

I have raised a support ticket but have not got any resolution yet while my team is locked out of their space. Is there anyway to talk to a human to resolve the issue?

Support Ticket - CA-3780881

Regards,

[Tomislav Tobijas]

Hi @Vikas Vasudevan ,

When have you raised this ticket (CA-3780881) and what's the current status?

Note that Atlassian has support offerings and support hours based on which app/product plan you have (and which priority is the ticket you've raised) > see Atlassian Support Offerings 

Personally, their support team always responded within the stated times. That's if the ticket is on them - in statuses such as "Atlassian Investigating" or "Working on it" 👀

Cheers,
Tobi

[Vikas Vasudevan]

The ticket was raised yesterday morning. The status shows "working on it" I haven't heard back from them. Issue is, my team is locked out of jira since yesterday.

[Tomislav Tobijas]

:/ @Vikas Vasudevan did someone get back to you in the meantime? 

I could try to reach out to the community support team to take a look, but it might also take a day or 2 for someone to reach out.

Btw, on the ticket you've raised, do you maybe have an option to Escalate it?