Access restricted after billing

Question

Hi,

I had done a payment for confluence and got confirmation for the same. The next billing was shown as 26th November. Two things have happened.

1. My team was locked out of our account stating billing details were not added. On adding a support ticket a bot replied asking to add billing details, however the link it sent me had the billing details already added

2. Now it shows my next billing is for 12th of November.

I have raised a support ticket but have not got any resolution yet while my team is locked out of their space. Is there anyway to talk to a human to resolve the issue?

Support Ticket - CA-3780881

Regards,

Vikas Vasudevan · Answer

Sure, must have got posted twice.

Tomislav Tobijas · Answer

Hi @Vikas Vasudevan ,

This seems to be a duplicate question of https://community.atlassian.com/forums/Confluence-questions/Access-restricted-after-billing/qaq-p/3143623

Can this one be deleted?

Cheers,
Tobi