AYUDA

[NATALIA]

hola mi instancia anterior fue desactivada por inactividad(el ultimo acceso fue en diciembre) hoy intente ingresar y esta desactiva y me crea una cuenta nueva sin mi contenido. por favor necesito recuperar los datos de la instancia anterior ya q esta mi tesis universitaria ahí.

[Vishalakshi Narayana Swamy]

Hi @NATALIA

Welcome to Atlassian Community!

I see that you have reactivated the confluence free site again but the data is not restored instead a new site is created.
The previous site was deactivated due to inactivity.

I would suggest you to raise a request with our billing team here https://www.atlassian.com/company/contact/purchasing-licensing#/ who can assist you with the reactivation request better.

Best Regards,

Vishalakshi Narayanaswamy

[Trudy Claspill]

Hola @NATALIA ,

Bienvenido/a a la comunidad de Atlassian.

Somos una comunidad de usuarios y, por lo tanto, no tenemos acceso a su cuenta ni a sus datos.

Para contactar directamente con Atlassian sobre este tema, deberá completar y enviar el formulario en el sitio web de Soporte de Licencias.

https://www.atlassian.com/company/contact/purchasing-licensing#/

---

Hello,

Welcome to the Atlassian community.

We are a user community, and as such we don't have access to your account or data.

To work directly with Atlassian on this you will need to complete and submit the form at the Licensing Support site.

https://www.atlassian.com/company/contact/purchasing-licensing#/

HELP
Hello, my previous instance was deactivated due to inactivity (the last access was in December). Today I tried to log in and it's deactivated, and it created a new account without my content. Please, I need to recover the data from the previous instance since my university thesis is there.