3 dots menu disappears

[Kostiantyn Zhabko]

Hello. I can't delete folder in my own space. When I click to 3 dots, it disappears and menu doesn't open.

I tried to change browser from Safari to Chrome, I am owner and admin of my space. Is it bug? Any suggestions?

[Bill Sheboy]

Hi @Kostiantyn Zhabko 

I have seen multiple reports of this symptom in community questions and I do not see anything listed on the status pages for it: https://confluence.status.atlassian.com/

As you seem to have tried several possible causes from the browser, if you are on a paid license I recommend working with your Jira Product Admin to contact Atlassian Support:

https://support.atlassian.com/contact/#/

When you hear back from them, please post what you learn to benefit the community.  Thank you!

Kind regards,
Bill

[Kostiantyn Zhabko]

No, I just tried incognito window, unfortunately three dots button still disappears after click on it

[carl]

is it working right when you click in simple tab without incognito window tab?

[Kostiantyn Zhabko]

Using Incognito or regular browser window, I see 3 dots button, but after I click it, I see only + button to create something. But not menu with folder features, also it happens when i try to delete page. 3 dots menu disappears.

BUT! 3 dots menu in the space is available! So I can visit space settings! So, I can't manage content without its menu

[carl]

Try a different browser or device – even though you tried Chrome, testing on another OS or device can help rule out local rendering issues.

[carl]

Clear browser cache and cookies – sometimes old data interferes with UI elements.

Disable browser extensions – some extensions can block menus or scripts.

Try incognito/private mode – this can help identify if it’s a cache or extension issue.

Check for updates – make sure your browser and the platform are up to date.

[Kostiantyn Zhabko]

Incognito window doesn't solve the issue. Also, I tried change OS from MAC to Windows. Any other suggestions?