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[Krista Williamson]

Meeting Notes is 100% my favorite template!

[Dan Breyen]

I am so glad to have a Knowledge Base for a place to store solutions to commonly asked questions.

As a JSM user, being able to attach a KB article when I'm replying to a Service Request is so much easier than having to remember the answer, then type up a reply again, and then forward that to a customer.  Also, I can search for keywords when I think I have an article and find relevant articles to send to customers.

As our customers are more comfortable with JSM, I will hope they start searching for articles themselves and be able to answer their own questions.

[Felipe Silva]

Super useful!

[Mario GELES]

As a jira admin and a co-manager of the IT departement I really like this collection : IT service management tempates

[Julia Watson-Clarke]

My favourite is Incident Postmortem (although we don't aim to make a habit of using these lol)

[Anurag Vipin Vaidya]

Great opportunity !

[Amrik Birdi]

When I deliver my Confluence Fundamentals training sessions I always cover the template section and include;

- how to create a template

- how to promote it (if required)

Users are quiet surprised that this functionality exists, now they know - it stops them from copying existing pages and deleting its contents 

[Rajat Pratap Singh]

Our team frequently uses the Retrospective and Meeting Notes templates to stay aligned and reflect on progress. Some of our teams also use the Product Requirements template when planning new features.

[Stephen_Lugton]

For our retrospectives we now use Whiteboards to make it more interactive and give all the team a chance to be involved rather than just looking at a Confluence page.

[Marco Nowak]

After many years, we rarely use Confluence these days.