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What happens when you transition to roles? Conflicting documentation

Laura Campbell_Seibert
Atlassian Partner
March 18, 2026

I'm trying to understand what happens when you activate roles on your site.

This documentation page https://confluence-permissions-help.atlassian.net/wiki/external/MTllYzg0YjViNDUzNDMxYjgxZGM4Y2IwNDg4NmE4YzI#How-to-transition-to-roles says "First, any user or group with a permissions configuration that exactly matches a role will automatically be assigned that role as soon as the role experience lands on your site. Otherwise, they will display with “Custom access.”"

 

However, this documentation https://support.atlassian.com/confluence-cloud/docs/custom-access-and-how-to-transition-to-roles/ says "As soon as the role experience lands on your site, all users and groups access will display with “Custom access”. This allows the system to maintain the exact permissions configuration they had in the new role-based model."

Will users or groups with permissions that match a role indeed be automatically assigned a role? Or will everyone be with "custom access" until you assign them a role?

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