unable to receive invite notifications for repository

[kishor_jadhav1]

Hi Team,
We have an issue where we are not receiving an email notification when an invite is sent to join the workspace or repository.
We are stuck due to the access issue. Request to help us here on Priority.
Thanks

[Ben]

Hi  @kishor_jadhav1 

To resolve this:

• In order to receive invitations again, the user will need to navigate to their Atlassian account’s email preference center and tick the Product invitations option, as having this unticked will cause emails to fail to send
• Once complete - an admin will need to navigate to all repositories they were invited to, expand Invitations Pending, click Cancel invitation to completely remove it from processing for those repos, then click Add Members in the top-right and insert the user's email address to properly resend the invitation

Please let me know how this goes.

Cheers!
- Ben (Bitbucket Cloud Support)

[Arkadiusz Wroblewski]

Hi @kishor_jadhav1 

Please remove the email and URL from your post for privacy. An invite email isn't always sent. If the user is in Workspace settings → User directory, grant permissions and send the repository link. If they aren't listed:

Atlassian Admin: Ensure Bitbucket app access is assigned in Org Admin. For Bitbucket Groups, enable Product Invitations in account preferences, then cancel the pending invite and send a new one.

Ask your mail admin to trace server logs for atlassian.com and allowlist Atlassian IP ranges. If it remains stuck, contact Bitbucket Support to clear backend email suppression.

I flagged this post to get Atlassian attention, because correlating I see some increase this Questions.

Best,

Arek 🤠

[kishor_jadhav1]

Hi @Arkadiusz Wroblewski, before reaching out to the Atlassian support team, we asked our IT team to check the logs and verify whether the Atlassian emails are blocked or not. Nothing is blocked from our end. 
Workspace does not have a user itself. 
Thanks

[kishor_jadhav1]

Hi @Arkadiusz Wroblewski, do we have any updates on the issue?
Thanks

[Arkadiusz Wroblewski]

@kishor_jadhav1

No, but a response can take up to two business days, so nothing out of the ordinary is happening. Please be a little more patient.