Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

ssh [email removed] recovery_codes does not return recovery codes

gavin jiang
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 22, 2024

I lost my authenticator device, now I tried to get recovery codes with ssh as below, it just showes authenticated status but no code returned.  can anyone help on how can I do to get the recovery code? thanks

: ssh git@bitbucket.org recovery_codes

authenticated via ssh key.

 

You can use git to connect to Bitbucket. Shell access is disabled

 

1 answer

1 accepted

0 votes
Answer accepted
Syahrul
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 23, 2024

G'day, @gavin jiang 

Welcome to the community!

It's no longer possible to get recovery code via SSH at this point. You will have to request a reset and wait 24 hours for the reset email to be sent out.

Please check the following steps on how to request for 2SV reset email

How to Disable/Reset 2FA on Bitbucket Cloud and Atlassian Account 

Regards,
Syahrul

gavin jiang
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 24, 2024

thanks, I've got the recovery mail after 24h and got the account back now. 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
TAGS
AUG Leaders

Atlassian Community Events