ssh-add doesn't work

[Branislav Noskovic]

Hello I followed these instructions

https:// support.atlassian.com/bitbucket-cloud/docs/set-up-personal-ssh-keys-on-windows/

and using windows gitbash option, when I put this command in my command line and user directory:
c:\users\bn1982>ssh-add .ssh/{ssh-key-name}

doesn't work and throws me this error:

Error connecting to agent: No such file or directory

I tried several variations of path but none worked

[Ben]

Hi @Branislav Noskovic 

This issue could be caused by the SSH-Agent not actually running, rather than a path issue.

This article may prove useful for you - as this user has a very similar problem as yourself:

• https://stackoverflow.com/questions/65741816/error-connecting-to-agent-no-such-file-or-directory-adding-key-to-ssh-agent

As you are a Premium subscriber - if the issue is still not resolved - you'll need to raise a ticket for direct assistance with our support team, as troubleshooting SSH requires log sharing and this would not be appropriate on a public forum such as Community:

•  https://support.atlassian.com/contact/

Cheers!

- Ben (Bitbucket Cloud Support)

[Branislav Noskovic]

Thank you Ben

The reason was that I did it via normal windows terminal, not Bash terminal. Instructions were pretty unclear.

However after additional step I again encountered another issue. I was able to start ssh agent, generate key and add it to ssh agent. Then I registered public key to bitbucket according instructions.

But step with ssh authentication via this command didn't work:

bn1982@SKLSP1006 MINGW64 /c/users/bn1982/.ssh
$ ssh -T git@bitbucket.org

I got error message:
ssh: connect to host bitbucket.org port 22: Network is unreachable

[Ben]

Hi Branislav,

Thank you for the update. We'll need to take a look at verbose log outputs to determine at which stage the failure is occurring, these will need to be shared privately as they contain sensitive data:

• https://support.atlassian.com/contact/

Please let me know if you encounter any issues raising a ticket and I will raise one on your behalf - make sure you include your timezone so that I can raise one with the team that operates within your region.

Cheers!

- Ben (Bitbucket Cloud Support)

[Branislav Noskovic]

Hello Ben

Yes, it says that:

Your email brano.noskovic@levelblue.com is not authorized to grant permission to access data for the site. See Eligibility for Support Tickets for Atlassian Cloud for details.

Add the admin, billing-admin or billing/technical customer or end-customer contact as a ticket participant below to approve data access for the Atlassian support team

So if you could raise ticket on my behalf. I work in Central Uropean time zone hence GMT+1.

Regards

[Ben]

Hi Branislav,

The data restriction should not prevent you from raising a ticket - it would just prevent us from accessing your JIRA site (which is not needed for the purposes of Bitbucket troubleshooting).

I have raised a ticket on your behalf with our team in your region, please check your email for further correspondence.

Cheers!

- Ben (Bitbucket Cloud Support)