"Needs my review" has become unreliable

[Tom Quinders]

On the Overview page for my organisation, I rely on the "Pull requests" list and the checkbox "Needs my review" to show me all open pull requests that still need my approval. This has worked well for a while, but for a few weeks now, the checkbox has been hiding some reviews that should be caught by its filter.

Right now I have one instance of an open pull request, me assigned as a reviewer, that is not shown when I have "Needs my review" ticked. Last week I also saw some pull requests I had not seen before pop up in that feed as soon as the original dev updated them with a new commit.

There must be some issue with caching or filtering here; Or am I missing some setting that turned itself on somewhere? This used to be functional.

[Ben]

Hi @Tom Quinders 

Thank you for raising this to our attention.

To troubleshoot this further - we'll need to access your workspace/environment, which requires a formal support ticket (you are a member of a paid plan workspace, so this is part of your entitlement).

Can you please let me know your timezone so that I may raise one on your behalf with the appropriate team?

Cheers!

- Ben (Bitbucket Cloud Support)

[Tom Quinders]

Hi @Ben, thanks for the reply!

I was attempting to do so but didn't find the option anywhere, nor did I find the project for the bitbucket cloud open jira board to file a support ticket; It is very hard to reach the right people sometimes 😅

My timezone is GMT+2 (Germany), I will attempt to create a support ticket through channels within the organization.

[Ben]

Hi @Tom Quinders 

Not to worry! I've opened a ticket on your behalf, please check your email for further correspondence from our EMEA region support team.

Usually opening a ticket is performed from the support portal by selecting Technical Issues & Bugs > Bitbucket - but there is a known issue where sometimes the ticket panel does not display (this is being addressed by our engineering team).

We regularly monitor the community regardless to ensure our customers do not miss out on support, however.

• https://support.atlassian.com/contact

Cheers!

- Ben (Bitbucket Cloud Support)