not receiving 2fa recovery email

[Chester Fung]

i got the email below but have no follow up email or action

please advise how can i login again ?

:

We got your Bitbucket account recovery request

We received your request to recover access to your Bitbucket account. In 24 hours, we will send you an email with a one-time login to provide you access to your account. The 24-hour waiting period is a necessary security measure to prevent an unauthorized person from gaining access to and exploiting your account.

If you didn't request to recover your account or no longer want to continue with this process, you can cancel it by logging in to your account.

If you have any further issues with your Bitbucket account recovery, contact support

Cheers,

basically the same as this one

Deletion of Authenticator Code Entry - How to Rese...

[Mark C]

Hi @Chester Fung

Welcome to the community.

I can see the 2nd recovery email has been sent to your email successfully.

Could you check your spam or junk folder to see if it was caught up there?

Regards,
Mark C

[Tansu Akdeniz]

Hi @Chester Fung 

The Atlassian support team has been notified and they will reach out to you.