need to access to my account

[ZAP PAVIE]

Hello Atlassian Support,

I am unable to access my Bitbucket account because the email address associated with it has been turned off as we have dissolved and I can no longer receive verification codes.

Details:

• Email associated with the account: support@lumenetix.com

• I still know my last password, but when I try to log in, the system sends a verification code to the old email.

• I cannot restore that email account, so I have no way to complete the verification.

Could you please help me by:

1. Verifying my identity using alternative methods.

2. Updating my account to use a new email address appavie@gmail so that I can log in again.

Thank you in advance for your support.

Best regards,

Anthony Pavia

[Shwetha Suvarna]

Hey @ZAP PAVIE 

Welcome to the community…

I understand that your old Email account does not have a mailbox to Recieve OTP verification for Email address change.

• You would need access to the old mailbox to verify via OTP. This OTP challenge is initiated when the login device or geolocation has changed. This is a mandatory security measure.

• Without access to the old mailbox, you will not be able to change to a new Email address.
  
  Workaround
  Create a new workspace and push any local backups of the repositories to this new workspace.
  
  Best Regards
  Shwetha Suvarna

[Cornelia Jeppsson]

Hi @ZAP PAVIE ! This is the Atlassian Community forum, welcome! You can contact Atlassian support at https://support.atlassian.com in case that was who you were aiming to contact, but maybe you are also able to solve the issue with help from the community  :)