i lost my phone and now unable to do 2FA its 24 hr already over still no any email from bitbucket

[Ashish Kumar Patidar]

I have accidentally reset my phone and thus, lost 2FA present on my device. I'm unable to recollect where I might have stored the recovery keys thus, that too, is not available.

again and again im getting Two-step verification screen i did recovery request also and waited for 24hr but still no mail for one-time login to provide access to my account.

[Shwetha Suvarna]

Hey @Ashish Kumar Patidar 

Welcome to the community...

I understand that you might already have triggered the recovery Email to reset the 2FA for the Bitbucket account and have not yet received it.

• I have reviewed the internal logs, and we can see that your account has been sent a Bitbucket Cloud 2FA email after waiting 24 hours on 2025-10-01.
  Please note : the recovery link will expire in 24 hours

I also force-triggered another recovery Email two hours ago to help reset 2FA on BitBucket. Do let me know if you have received it.

• Also check the Junk/Spam filter in case the email has been filtered into these sections.

  Sender: notifications-noreply@bitbucket.org
  Subject: [Bitbucket] Recovery request ready
  

For more details, please review the page email-notifications-not-working to check why the emails are not delivered to your mailbox.

I hope this helps...

Best Regards
Shwetha Suvarna