i am not able to login into my account

[rmuramalla]

MFA authentication is enabled and I am not receiving any OTP, and in google authenticator app , bitbucket is not added, so how to resolve this ?

[Ricardo N]

Hi Rajesh,

Welcome to the community!

We checked your BitBucket and Atlassian accounts, as well as our email logs, and can see that the MFA is not enabled and that the OTP verification is not triggered.

May we know if you still have issues with your account?

If so, please raise a support ticket for us. (https://support.atlassian.com/)

If you have issues raising a support ticket, please let me know your timezone so I can raise one for you.

I hope this helps.

Regards,
Ricardo